We are a family-run company that has been in business for more than 100 years and we believe that high operational standards with a focus on customer service is the key to our longevity. Building relationships with our customers is vital to our success and good name.
We believe in setting professional levels of operation and as a result we have achieved the following industry standards and accreditations in the areas of removals, storage and shredding:
British Association of Removers (BAR)
We have been members of BAR, the largest and most respected removal industry association, for more than four decades.
Membership of BAR means that we continue to provide a consistently high standard of service to all our customers. We are assessed on a regular basis, our staff meet the association’s skill levels and we adhere to the Code of Practice which has achieved approval by the Trading Standards Institute.
To illustrate our commitment to quality we have gone one step further and achieved BS EN 12522 (see below) a standard that exceeds BAR requirements and standards.
For more information on BAR go to www.bar.co.uk
Quality Standard in Household Removals BSEN 12522
BS EN 12522 is the first and only recognised quality standard specifically aimed at furniture removals for the benefit of the private individual.
Certified companies operate to clearly defined standards and the procedures are designed to benefit you, the customer, at every stage of your move.
All certified companies are assessed annually on staff, administration and procedures to ensure they continue to meet the high and exacting standards required. By choosing a removal firm that holds the BS EN 21522 you can be sure that they have demonstrated their ability to provide a professional service on a daily basis.
Code of Practice
We have signed up to a stringent Code of Practice that protects and promotes consumers’ interest beyond the basic requirements of law, which has been approved and is monitored by the Trading Standards Institute (TSI).
By displaying the BAR/TSI approved code we are offering peace of mind and reliable customer service.
We are keen to be green here at Yeates and we are always looking at ways to improve our environmental performance.
- We operate from a modern, purpose-built depot which uses solar panel energy.
- Our routes are planned to minimise driving time and distances, saving fuel and reducing emissions.
- We run a modern fleet of vehicles that are efficient and fit-for-purpose.
- We recycle all our paper and cardboard, of course!
Our Charity Partnership
We began our partnership with CHSW in April 2012, offering customers the opportunity to donate unwanted goods to charity on the day of their house move.
For no extra cost we collect all your unwanted goods and furniture on your moving day, they are then sold at CHSW shops throughout the region. All you have to do is simply request donation sacks from us prior to your move.
This partnership has proved a huge success, generating over 10 truckloads of stock for the charity shops in the first year. The profits raised from this much needed stock will enable CHSW to continue making the most of short and precious lives.
We also provide a free collection and recycling service for old printer cartridges and toners, and all the proceeds are donated to CHSW. What a great way to get rid of your used materials!
We are delighted to help this brilliant local charity and we hope you are too.