How it works

When you first contact us, we’ll discuss:

• Your moving dates (or approximate timeframe)
• Property sizes – where you’re moving from and to
• Distance of the move
• Any special requirements (stairs, parking restrictions, fragile items)
• Additional services you might need (packing, storage)

We recommend contacting us  at least 6 weeks before your preferred moving date.

This gives us time to visit your property, provide a detailed quote and talk through individual arrangements in an organised way so you are properly prepared for your move.

What happens next:

We’ll arrange a convenient time for one of our experienced estimators to visit your property. This is completely free and there’s no obligation.

The home visit:

Our estimator will visit your property to:

• Walk through every room with you
• Assess the volume of items to be moved
• Note any items requiring special care (antiques, artwork)
• Check access at both properties (parking, stairs, lifts, narrow doorways)
• Discuss any concerns you have
• Explain our services in detail
• Answer all your questions

This typically takes 30-45 minutes and is relaxed and informal.

Your detailed quote:

Within 24-48 hours, you’ll receive a comprehensive written quote including:

• Fixed price for your removal
• Breakdown of services included
• Any optional extras discussed
• Insurance options (MoveProtect coverage)
• Terms and conditions
• Validity period

Our quotes are fixed – the price we quote is the price you pay, with no hidden extras unless you request additional services.

When to confirm:

We advise booking your removal once you’ve exchanged contracts (if buying) or have a confirmed tenancy start date (if renting). This avoids potential cancellation fees if completion dates change.

What we need from you:

• Signed acceptance of quote
• Moving date confirmation
• Contact details for both properties
• Any access restrictions or parking permits needed
• Special instructions

What we’ll confirm:

• Your dedicated removal crew
• Estimated start time (usually 8am-9am)
• Any special instructions

Our removals checklist will help you:

4-6 weeks before:

• Declutter and sort items you don’t need
• Notify utilities, council, doctor, dentist, schools
• Arrange mail redirection
• Begin gathering packing materials if doing your own packing

2-3 weeks before:

• Start packing non-essential items
• Label boxes clearly by room
• Arrange parking permits/access if needed

1 week before:

• Pack everything except daily essentials
• Defrost freezer
• Prepare “first day” box with kettle, mugs, tea, toilet paper, etc.
• Confirm final details with our office

Optional: Professional Packing Service

If you’ve chosen our packing service, our team will arrive 1-2 days before your move to professionally pack everything. We bring all materials and can pack your entire home in a day, with items expertly protected.

You don’t need to do anything

Our team handles everything. Many customers choose to make tea and stay out of the way, though you’re welcome to oversee if you prefer.

What our vehicles have:

• Air-ride suspension to protect your items
• Protective blankets and covers
• Straps and securing equipment
• Trolleys and moving equipment
• Tools for dismantling/reassembling furniture

Travel to Your New Property

While in transit:

• Items are fully secured and protected
• We drive carefully and professionally
• We’ll call ahead to confirm our arrival time
• You can travel separately or follow us

Afternoon/Evening: Unloading

At your new property:

• Team assesses access and best unloading route
• Lays protective coverings again as necessary
• Systematically unloads room by room
• Places items where you direct
• Reassembles furniture as required/as agreed
• Conducts final check with you

Immediate aftermath:

Take your time settling in. Unpack essentials first, then tackle room by room.

If you’ve used our packing service:

• We collect used boxes and packing materials
• Call us to arrange collection

If anything’s wrong:

While rare, if any items are damaged or anything is missing:

• Contact us immediately on 01275 877844 or 01934 900525
• We’ll investigate promptly
• Please make sure you understand your level of cover before your move